Hosting Service Status

all OK All systems are believed to be fully operational. Announcements are shown below.

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If the site running this status page is affected, we will post announcements on this alternative: https://office.esdm.co.uk/hosting-service-status

Planned Maintenance - Thursday 3rd March 2022 17:00-23:59

We are carrying out a physical memory update to two of our hypervisor host servers on Thursday evening. This change carries an element of risk. We do not anticipate any downtime for any customer VMs. While we carry out this work within the... read more
 

Log4j2 vulnerability (CVE-2021-44228)

This statement concerns the Log4j vulnerability (CVE-2021-44228) - details here https://www.ncsc.gov.uk/news/apache-log4j-vulnerability - in relation to Exegesis products, hosted applications and services. Our main products CAMS, HBSMR, and CMSi... read more
 

SQL Servers Unavailable - Resolved.

26/10/2021 18:39 Issues with connecting to the shared SQL Servers have been resolved. This fault was caused by 'out of schedule' Microsoft Windows Update reboots. We have implemented preventative measures to stop this problem from re-occurring in ... read more
 

Resolved - SQL Servers unavailable

26/10/2021 07:39Hrs This issue is now resolved. We are looking into steps to help stop this occurring in the future. 07:10Hrs We are investigating an issue with our SQL servers which are unresponsive. We are working to resolve this... read more
 

Investigating Intermittent DNS Name resolution issues

09:57 Hrs 09/09/2021 Our DNS provider is investigating an issue with intermittent name resolution failures for all domains. This has the potential to be services affecting, so we'll monitor this closely and provide an update as soon as one is... read more
 

Un-anticipated interruption to some customer VMs

10:10 12/06/2021 We are currently investigating an issue with the availability of some of our customer VMs We will provide an update when more information is available. Apologies for any inconvenience. 10:50 12/06/2021 Service is now... read more
 

FTPS unavailable on 31st March 2021 06:00-10:00

We are carrying out planned maintenance on our FTPS Server on Wednesday 31st March between 6am and 10am for essential maintenance. During this time, all access to the FTPS service will be unavailable. We apologise for any inconvenience and... read more
 

Brief Network Interruption 23rd March 2021

15:53Hrs 23rd March '21 Our network provider is investigating some recent "network abnormality". We witnessed connectivity to our hosting solution being interrupted for a few minutes in the last hour. We will monitor this closely and provide... read more
 

Planned maintenance - Saturday 24th April 2021 20:00 hrs - Sunday 25th April 2021 06:00

Our Datacentre provider is conducting essential upgrades to its Network Services. This has been designated as essential. The nature of this work is to perform Network Element software upgrades to Core switches at the data centre. Impact upon... read more
 

Planned Maintenance - Tuesday 2nd March 2021 18:00-20:00

We are carrying out a physical memory update to one of our clustered hypervisor host servers this evening. This change carries an element of risk. We do not anticipate any downtime for any customer VMs. While we carry out this work within the... read more
 
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